Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a complimentary return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you wish to initiate a return please email firstname.lastname@example.org with your Name, Order Number, Return Reason and Details. A pre-paid return label will be sent to you by our Customer Service team.Holiday Return Policy: Orders placed after Nov. 20th, 2018 may be returned up until January 7, 2019.
Our offices will be closed on Dec. 22nd until Dec. 26th, 2018. Returning on Dec. 27, 2018. Kindly note that all Service and Return inquiries will be attended to on our return. Thank you for your patience, we wish you a warm holiday season.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.